Refund policy

Last updated: 27 July 2026

We sell seeds to people who intend to grow food. If that doesn't happen, we'd rather give you your money back than keep it. This policy explains exactly how that works.

The short version

You have 30 days from delivery to request a refund or replacement on any order. You do not need to ship anything back to us.

The Sprout No Doubt Guarantee

Every order is covered by our 30-Day Sprout No Doubt Guarantee at no cost.

Plant your seeds. If nothing comes up within 30 days of delivery, tell us and we will make it right — your choice of a full refund or a one-time replacement shipped free. We do not ask you to return seed packets, and we do not ask for proof.

Some customers upgrade to the Sprout No Doubt Guarantee — 90 Days at checkout. It works identically, with the window extended from 30 days to 90 days from delivery. This is useful if you're buying ahead of a planting season rather than sowing right away.

The Tribe membership

Membership in The Tribe is covered by a separate 90-Day Membership Guarantee. If you cancel within 90 days of joining, you receive a full refund of your membership fee.

This is a different window from the Sprout No Doubt Guarantee and applies only to the membership fee itself. See our Terms of Service for membership renewal terms.

Standard returns

Outside of the guarantee, you may return any unopened physical item within 30 days of delivery for a full refund of the purchase price. Return shipping on standard returns is the customer's responsibility unless the item arrived damaged, defective, or incorrect.

To start a return, email support@tribeandtrowel.com with your order number. We'll respond within two business days with instructions.

Digital products

Ebooks, field guides, courses, and planners are delivered by email immediately after purchase. Because they cannot be returned in any meaningful sense, we handle them on trust: if a digital product isn't what you expected, tell us within 3 days and we'll refund it. You keep the files.

When a digital product is part of a bundle — such as The Provision Bundle — a refund of the bundle refunds the entire purchase price, including the digital components.

Damaged, wrong, or missing items

If your order arrives damaged, incomplete, or incorrect, email support@tribeandtrowel.com within 30 days of delivery with your order number and a photo. We will send a replacement or issue a refund — your choice. You will not be asked to pay return shipping, and you will not be asked to ship the original item back.

Orders that never arrive

If tracking shows your package as delivered but you don't have it, contact us within 30 days. If tracking shows the package as lost or stuck in transit for more than 14 days past the estimated delivery date, contact us and we will reship at no charge.

How to request a refund

Email support@tribeandtrowel.com with:

Your order number
What went wrong, in a sentence or two
Whether you'd prefer a refund or a replacement

We reply to every request within two business days.

How refunds are issued

Approved refunds are returned to the original payment method. Once we process the refund, it typically appears on your statement within 5–10 business days, depending on your bank or card issuer. We do not control that timing.

Original shipping charges are refunded when the return is the result of our error — a damaged, defective, incorrect, or undelivered item, or a guarantee claim. On standard returns of unopened items, original shipping is not refunded.

Cancelling an order

If your order has not yet shipped, email us and we will cancel it and refund you in full. Once an order has shipped, it falls under the return and guarantee terms above.

What this policy doesn't cover

Seeds are living things and growing is affected by conditions we can't control — soil, weather, water, timing, depth, and climate. The Sprout No Doubt Guarantee covers germination: if nothing sprouts, you're covered, no questions. It is not a guarantee of yield, harvest size, or any particular growing result. Nothing in this policy limits any right you have under applicable consumer protection law.