Shipping policy

Last updated: 27 July 2026

Where we ship

We ship to the 48 contiguous United States and the District of Columbia.

We do not currently ship to Alaska, Hawaii, Puerto Rico, Guam, the US Virgin Islands, other US territories, APO/FPO military addresses, or any international destination.

This isn't us being difficult. Shipping live seed across borders — and across water — means phytosanitary certificates, import permits, and inspection regimes that differ in every jurisdiction, and packages that get seized at the border with no recourse for you or us. We would rather ship well to one country than badly to forty.

Digital products ship everywhere, instantly

The shipping limits above apply to physical seed orders only.

Ebooks, field guides, courses, and planners are delivered by email immediately after checkout, anywhere in the world, with no shipping charge ever. If you're outside the contiguous US, our digital products are still available to you.

If your download email hasn't arrived within an hour, check your spam folder first, then email support@tribeandtrowel.com and we'll resend it manually.

Processing time

Orders are packed and shipped within 1–2 business days. Orders placed on weekends or US holidays begin processing the next business day.

You'll get a confirmation email when you order, and a second email with tracking as soon as your package leaves us.

Shipping rates

Order total	Method	Cost
Under $50	Standard Shipping	$10.00
$50 and over	Standard Shipping	FREE
Any amount	Express Shipping	$20.00

Standard shipping typically arrives in 3–7 business days after it ships. Express typically arrives in 2–3 business days. These are carrier estimates, not guarantees — weather and carrier backlogs happen.

If you're ordering from outside the contiguous US

Checkout will not accept a shipping address outside our delivery area. If you place an order and we discover it can't be shipped where you are, we will contact you and refund you in full — you will never be charged for something we can't deliver.

If you'd like to be told when we expand, email support@tribeandtrowel.com and we'll note your location.

State seed regulations

A small number of US states restrict certain plant species, including some noxious-weed listings that vary by state. It is the customer's responsibility to know the rules where they live. If you're unsure about a particular variety, email us before ordering and we'll tell you what we know.

Tracking your order

Every physical order ships with tracking. You'll get the number by email when the label is created. Tracking can take up to 24 hours to start showing movement after you receive that email — that's normal and doesn't mean anything is wrong.

Wrong address

We ship to the address you enter at checkout, so please check it carefully. If you catch a mistake, email support@tribeandtrowel.com immediately — if the order hasn't shipped, we'll fix it at no charge. Once a package has shipped to an incorrect address supplied by the customer, we can't reroute it, and reshipping is at the customer's expense.

Lost, stolen, or damaged packages

If tracking shows delivered but the package isn't there, check with your household and neighbours first, then contact us within 30 days and we'll help sort it out.

If a package is lost in transit — no movement for more than 14 days past the estimated delivery date — we will reship your order at no charge.

If your order arrives damaged, email us a photo within 30 days and we'll send a replacement or refund you. You don't need to send the damaged goods back.

Split shipments

Occasionally an order ships in more than one package. If that happens you'll get separate tracking numbers, and you are never charged more than once for shipping.